Return Policy

We welcome customers to exchange or return unworn and unwashed merchandise in its original condition within 30 days of the original delivery date. Official Blazers must be returned within 10 days. Shipping and handling fees are non-refundable. NUPEMALL reserves the right to refuse any exchange or return that does not meet our requirements including any signs of wear, the smell of fragrances, pet hair, free of stains, and smoke. Any merchandise received that is ineligible for a refund will be returned to the customer.

INELIGIBLE ITEMS: Custom orders, personalized merchandise, and items marked Final Sale are ineligible for exchange or refund.

INTERNATIONAL ORDERS: We are unable to provide prepaid return labels for international orders at this time. Please contact info@nupemall.com to inquire about an international return/exchange.

DEFECTIVE MERCHANDISE: We pride ourselves in offering quality products. In the event your item is damaged or defective, we are happy to replace this item for you. Follow the returns instructions below and select "Item was damaged' when prompted.

INSTRUCTIONS: Click the button below to access our online returns portal. Enter your order number and zip code or email address to start your return.

GIFT RETURNS: Click the button below to access our online gift returns portal. Enter the original order number and zip code or email address to start your return.

If you do not have the original order information, please click 'Don't have your order information?' inside the portal to complete an inquiry form that will assist us in locating your order.